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After the access to WTO of China, e-CRM is becoming competitive edge of business who develop its retail and wholesale business in China. The data-ming for customers comes from the well-established system of membership management, online ordering and fulfillment, mass customerization and personalization of customer need.

The improvement of performance and cost reduction with the IT application in garment, toys and electronics has been proved very success - i.e. logistic aliged with supply chain management.

 

 

 

 

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